Order

As we cannot process orders via email or phone, please place a new order if you wish to add anything.

We cannot process your promo code/coupon via email, so please ensure to use it when placing your order.

Please note that delivery fee is calcurated after the discount. For more information, please check here.

Please check your junkmail. If you still cannot find it, please contact us with your order number.

Products

All of our import products are made with the care and quality that Japan is famous for, however manufacturing of these products may take place at different parts of the world. Please contact us or via 'ask a question' on the product page if you would more information on specific items.

We cannot list all the expiry dates as we have thousands of products, however, we list it in the item description and mark down the price if the products has less than 1 month or so until the expiry date.

Please kindly note that some imported products from Japan has short expiry date and as it takes 2 to 3 months to arrive at Australia, we cannot guarantee long expiry dates on some products.

We're currently working hard on updating product information!
Meanwhile, if you have any question in regards to the product, please send us an email via 'Ask a question' on the product page.

If the item has less than 1 month or so until expiry date, we list it in the item description and mark down the price. However, if the product was not listed as expirying/expired and you were charged for full price, we will refund for the product. Please contact us with your order number and photo of the product with expiry date.

Please note that images are for illustrative purposes only, products packing can change from time to time.

Alcohol

Please kindly note that under our temporary limited license conditions, we cannot accept orders that exceed a certain limit. This limitation applies to per customer per delivery/pick up. If your order exceeds the limit, our customer service will contact you to amend the quantity purchased. If you are not sure if the amount is over the limit or not, please contact us before placing your order.We have three purchase combinations;

1. Up to 2000ml in total from Sake and Spirits category, or

2. Up to 24 bottoles of BeerChuhai and Pre-Mix category, or

3. Combination of 1 & 2 - ratio to be calculated accordingly.

For more information, please check here.

You may place multiple orders meeting purchase limitation, however they cannot be delivered/picked up together as the limitation applies for each delivery/pick up.

Delivery

Please check the list of the areas we deliver here for JFC Online Melbourne.
If you live outside Victoria, please check
- JFC Adelaide
- JFC Perth
- JFC Queensland
- JFC Auckland

Unfortunately, we cannot post orders via mail at this time.

You will receive a confirmation email with your delivery date once your order is processed. The delivery will be between 10am-4pm, and our driver will call the number provided with order 30min before arrival.
Unfortunately the delivery time cannot be requested.

Unfortunately your order is not able to be delivered as we're closed on weekends and public holidasy. If your order is placed on Weekend or on a Public Holiday it will not be processed until the next businesss day.

Yes, we can deliver to the delivery address different to invoice address as long as it's within our delivery area. We can also issue the invoice without the prices upon request. Please make sure the receiver is aware of the delivery date to receive the order, and provide us the phone number for our driver to call them.

Unfortunately, we can not due to food safety reasons.

We deliver with the truck with freezer installed, and kept under -18c during delivery. However your order is delivered in non-insulated boxes, so the products need to be put away as soon as you receive them.

Yes, we do! Please let us know by adding the note when ordering or via contact with your order number, and we'll leave your order in your chosen or suitable spot when we arrive.


Please note:
- Orders that contain restricted items such as alcohol or sharp objects cannot be left unattended.
- Your order is delivered in non-insulated boxes, so if you cannot put your groceries right away, any frozen or chilled items may spoil. However you can leave an additional note for us for a preferred safe cool spot to leave your groceries, and/or you can also leave an esky or cooler bag for us to leave your chilled and frozen items in.

A re-delivery fee of $15 will apply if you are unable to receive your order during your scheduled delivery time.
Please note that a re-delivery fee applies even your original order was eligible for free shipping. Re-delivery only can be made in the normal delivery time for each area, or can be picked up from JFC Melbourne free of charge.

Click & Collect

Pick up is available Mon-Fri between 11am-4pm once you receive the order confirmation email. Please pick up your order within 5 business days after the confirmation email. For more information, please click here.

We do not have a shop as we're a wholesaler and unfortunatelly we only accept a pick up order online which usually be ready for a pick up in a few business days. This is to ensure your order is processed carefully.

Yes! Please let us know the name of the person who's picking up by adding the note when ordering or via contact with your order number, and let them know your order number.

Please note that we may ask for IDs, and they have to be over 18 if the orders that contain restricted items such as alcohol or sharp objects.

JFC Online Club

In order to join the program, just click “Create a store account”. Once you have done it, you are welcome to participate in all actions we have prepared for you to earn points.

You can earn points by completing actions listed in rewards tab. Just click on “Rewards” tab to see the list of activities available for you to take part.

It’s very simple and straightforward. Just click on “Rewards” tab and you will see the list of all discounts you can redeem your points for. So you can greatly boost your savings.

Returns & Cancellation

We can offer returns or exchanges for goods providing that they satisfy the following conditions:

- You have a valid proof of purchase/receipt.
- Goods must be in a resaleable condition
- It is within 7 days after receipt of good

We cannot accept returns or exchanges on

- Change of mind, Intimate or sanitary goods
- Used, defrosted, opened or damaged goods
- Gift cards

unless the product is faulty.

If you wish to cancel your order, please contact us as soon as possible. Administration fee of $15 may be charged if

- Home delivery order is cancelled after the order cut off time for your area,
- Pick Up order is cancelled after the confirmation email, or
- Pick Up order doesn't get picked up within 2 weeks of the confirmation email.

We want you to be satisfied with your purchase but if the items are faulty or wrongly described, we will either refund or exchange for the item. We will not charge delivery fee for the exchange item.

What's the process?
1. Please contact us within 7 days if you have received a faulty/damaged/incorrect item, with a detailed description of the product fault and a photo if possible. We may require further information from the product so please do not dispose of the product.

2. Our team will assess your request and will contact you via email as soon as possible.
If eligible for a refund, it will be processed to the card used for the original payment(*).

Any other questiones?

Please contact us, and we will get back to you as soon as possible.